Happy Place Spain takes your privacy seriously. We are committed to protecting your personal information. This policy sets out how Happy Place Spain uses the information that you provide us with, in order to perform the services we have contracted to provide you.
Your data
Happy Place Spain works as keyholders and property managers, to provide clients with a service mainly for properties that are not in their country of residence and to assist owners in maintaining properties to a high standard and if required, assist in the rental of such properties on the owners instructions.
We will not sell your data to any third parties, but in the course of carrying out commitment to our clients, sometimes share your information with trusted service providers who you engage, or we engage on your behalf. We ensure that any third parties with access to your data are held to strict standards for data use and security.
Happy Place Spain is a self-employed partnership between David & Paul Hodgins.
What information about you we collect and how we use it
Happy Place Spain collects information from our clients only to enable us to carry out the agreed services in our contract with you. This may include information such as your name, address and contact information. We use this information to help us provide and improve our services and maintain a record of our communications with you.
If you have given us your consent, we will contact you by email, WhatsApp, telephone with information and updates on our work.
What the Law says about protection of personal information
The General Data Protection Regulation (the ‘GDPR’) became enforceable in May 2018. The GDPR states that personal data (information relating to a person that can be individually identified) can only be processed if there is a legal ground to do so. Activities like collecting, storing and using personal information would fall into the GDPR’s definition of processing. The GDPR provides six legal grounds (reasons) under which personal information can be processed (used) in a way that is lawful. For the processing to be permitted by law (lawful), at least one of the legal grounds must apply. The grounds are: Consent, Contract, Legitimate Interest, Public Task, Vital Interest.
The two legal grounds most relevant to Happy Place Spain’s use of your personal information are:
Consent — where we asked you and have a record of your express consent for us to do so via the terms of our signed contract with you.
A Contract with you that we can only fulfil by using your personal information, for example, in visiting your property as a routine property check, or allowing accompanied access to any companies you engage or we engage on your behalf with your authorisation.
Web Security
Financial transactions made online to Happy Place Spain using PayPal on this site are secure. No-one can access your credit card or PayPal details via the internet. All transactions are encrypted and we never store your credit card information.
PCI DSS is the worldwide Payment Card Industry Data Security Standard that was set up to help businesses/organisations process payments securely. This is achieved through enforcing tight controls surrounding the storage, transmission and processing of cardholder data that businesses/organisations handle. This site’s payment processors PayPal are PCI DSS compliant
Our web host is GoDaddy. Sensitive card data is never handled by GoDaddy. It goes directly to the servers of the payment processors Paypal. GoDaddy is compliant with the requirements of the EU-US Privacy Shield that protects the rights of anyone in the EU whose personal data is transferred to the United States, for example in the case of mailing list subscribers.
Changes to your data
Should you wish to confirm the data we hold about you (for example where contact details may be out of date), to amend your contact preferences or unsubscribe from our emailing list you can do this by emailing dave@happyplacespain.com .
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